FAQ

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Is it possible to use the entry ticket more than once through the day?

The ticket is valid for one day and can be utilized for the frame visit entry as per the date o booking.

You can buy tickets at the main park entrance, through Dubai Frame website or Dubai Frame application. You will receive a confirmation upon booking your tickets, a ticket barcode will be sent to you after filling out your data, you can also print your ' e-ticket ' page and submit it on entrance.

Can I book a private guide for my tour?

This service is currently only available for school trips.

Can pets be accompanied to the Frame?

No, pets are unauthorized as per Dubai Frame regulations and policies

What is the policy of printed e-ticket?

One entry, for every e-ticket. Printing more than one copy of the same booking reference does not permit the entry of more than one visitor.

I haven’t received my email confirmation or E-Ticket(s), what do I do?

Occasionally your email client may forward certain types of emails to a ‘junk’ or ‘spam’ folder within your email browser. If this isn’t the case, please contact our call center 24/7 on 800900.

Do I have to pre-book my tickets?

We highly recommend purchasing your tickets in advance, especially on weekends. This allows you to plan your experience at your leisure.

How long before my scheduled time should I arrive?

Plan to arrive at least 10-15 minutes before your scheduled admission time.

Is the frame accessible for people of determanation guests?

Yes, Dubai Frame is welcoming people of determanation

Are bags allowed At the Top?

Personal handbags and purses are allowed. However shopping bags, sports bags, back packs, etc. must be stored in the secure baggage check room.

Can I bring food and drink?

No food or drinks are allowed inside Dubai Frame.